Returns & Refunds

At Dr. Bessette Naturals, every product is thoughtfully formulated and handcrafted with care. We want you to feel equally confident in your purchase.

Returns

We gladly accept returns of unopened, unused products in their original packaging within 14 days of delivery.

For the safety and well-being of our customers, opened or used skincare and personal care products cannot be returned.

To request a return, please contact us at carolyn@drbessette.com before sending your item back. We will provide instructions for your return.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or was sent in error.

Damaged or Incorrect Orders

Every order is carefully prepared for shipment. If something arrives damaged, defective, or incorrect, please contact us promptly so we can make it right.

Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.

Questions?

We believe thoughtful customer care is as important as thoughtful formulation.

Please reach out to carolyn@drbessette.com with any questions or concerns. We're always happy to help.

Dr. Bessette Naturals — Handcrafted with care in the Finger Lakes, New York.